Payment, Delivery and Returns Information
MAY 2018

Payment

Payment for Goods and related delivery charges must always be made in advance but you will not be charged until your Goods have been dispatched. We accept various payment methods on Our site including Braintree (enabling transactions via Visa, MasterCard, etc), Amazon Payments and PayPal.

All Goods and delivery charges are shown in your local currency if possible. Your payment card company will perform any necessary currency conversion.

Delivery

We take our order processing very seriously and are proud of the great reputation we have for our delivery speeds. Our delivery charges are shown below:

 

 

Delivery

Cost

Description

Standard Delivery

FREE

Order by 3pm (Monday-Friday) Shipped from the UK, delivery will take usually 2-5 days. For France, Germany and Netherlands our free delivery service takes 3 - 9 days - Free delivery is only valid for orders over £3.50

Express Delivery Next  day UK

£7.99

Order by 2pm (Monday-Friday) Shipped from the UK, delivery will take usually 1 working day Next day Service.

EURO Express Delivery FR DE NL

£15

Order by 2pm (Monday-Friday) Shipped from the UK, euro express delivery will take usually 2 working day Only available for France, Germany and Netherlands

International Delivery

£8.99

Order by 3pm (Monday-Friday) Shipped from the UK .We can ship to most places in the world but please be aware delivery times may vary due to distance and your delivery service.

 

 

Returns

 

If you have any issues with you order, please contact us so we can resolve the matter in the best way possible, whether that be a refund or a replacement. There are some exceptions to entitlement for a refund or replacement which can be found in our Website Terms & Conditions located on Our Site. In addition, in order to qualify for our full refund policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached. We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

 

 

Faulty, Damaged or Incorrect Goods: 

You have a 30 Calendar Day right to reject the Goods and to receive a full refund or replacement if they are not of satisfactory quality, are not fit for purpose, or are not as described at the time of purchase.

 

Goods should be returned in their original packaging (and including any accessories the item came with) to CKB Ltd, Unit 5, Business Centre East, Fifth Avenue, Letchworth Garden City, Herts, SG6 2TS. Any Refund to which you are entitled will be made within 14 Calendar Days of the day on which We agree that you are entitled to the refund. This refund will include all delivery costs paid by you when the Goods were originally purchased.

 

If you Change your Mind:

We will offer a full refund on of Goods within your cooling off period of 14 calendar days or your 30 calendar day cancellation period. If in the cooling off period, you must return the item to Us no later than 14 calendars days after initial receipt.

 

Any Refund to which you are entitled will be made within 14 Calendar Days of the day on which We agree that you are entitled to the refund. Standard delivery charges will be reimbursed in full as part of your refund (please note, however, that We cannot reimburse for premium delivery).

 

To return an item please use the relevant option on any platform you purchased our Goods from (e.g. Amazon) or send such communications to sales@ckb.uk.com including your personal details, details of your order number and the item(s) you wish to cancel. You can also use the cancellation form found at Appendix A to our Website Terms and Conditions.

 

Please refer to our Website Terms & Conditions for details of our full delivery and return policies